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Terms and conditions

General terms and conditions

Holder and general contract terms and conditions

These General Contract Terms and Conditions, hereinafter, GCTC, regulate the terms and conditions for the purchase of the different Products offered on the Website owned by FUNDACIÓN BOTÍN under the concession of LAIETANA DE LLIBRETERIA, S.L., hereinafter, LAIE, with CIF B08549784 and address at  C/ PAU CLARIS, 85 PRAL. 1ª 08010 BARCELONA.

Users who make purchases on tienda.centrobotin.org fully accept these GCTC and will be bound by them as they were written at the time of hiring. The GCTC must be read and accepted prior to the purchase of any Product through the Website tienda.centrobotin.org.

LAIE reserves the right to modify the GCTC, at any time, without prior notice. The GCTC will always be accessible on the Website, so that the user can consult or print them at any time.

Only those over 16 years old with sufficient capacity to undertake the Contract may purchase Products.

Purchasing process

Friends of Centro Botín can identify themselves during the purchasing process itself. All the details you include in the purchase form shall be presumed to be accurate and truthful, being registered in the database of LAIE and Centro Botín.

The purchasing process is available in Spanish, English and French, at the Customer’s discretion. To make a purchase, you must be of legal age.

The purchase of Products for sale by LAIE is subject to stock availability. We are unable to provide more precise information about the availability of a Product beyond the details which appear on the information page of each one or in other sections of the Web.

If for any reason it is not possible to replace or otherwise solve the possible unavailability of any of the Products purchased by the Customer, the order shall be cancelled and the amounts paid shall be refunded in the shortest possible time.

Your data indicated in the purchasing process or registered in the case of Friends of Centro Botín shall be taken into account when entering into the Contract. Any mistakes made when registering your personal data must be corrected in the user profile before confirming the purchase. If you detect any mistakes after entering into the Contract, please contact LAIE immediately to report said incident.

Unless proven otherwise, the details and express acceptance registered by LAIE are proof of the transactions performed between LAIE and its Customers.


The prices applicable to the Products are those indicated on our Website on the date of the order and include VAT (Value Added Tax).

For orders placed from countries outside the European Union, Vat Added Tax (VAT) must be deducted from the total amount of the order; that is to say, 4% for the books and 21% for other objects and audiovisual materials.

LAIE reserves the right to modify prices at any time, while always respecting the price indicated at the moment of purchase.

Payment methods

Payment by credit card

The Customer can choose to pay by credit card, by making this choice at the time of placing the order.

It uses the system called SSL (Secure Sockets Layer), a secure environment payment system as it allows the encryption of information transmitted during the transaction, ensuring confidentiality.

As a protective measure against fraud, you can ask Customers to send additional documentation by email to verify the Buyer’s identity as the legal owner of the credit card. This accreditation may be attached digitally in pdf or jpg format to the same email in which it is requested, in order to expedite the validation of the order and send it as soon as possible.

If you select the “in-store collection” delivery option, you are required to present the purchase confirmation email.

Shipping costs and delivery times

By default, the billing and delivery details are those you provide in the purchasing process. The Customer shall have the option to edit delivery details if they differ from billing details.

Courier service

All orders sent will include a shipping charge that will be indicated according to the destination.

If at the time of collection/delivery you are not present at the address provided, if possible, the transport company will leave you a notice so you can contact them and arrange a new date and time of delivery.

Receipt of the order

If, upon delivery, it is clearly visible, without the need to manipulate the shipping packaging or the Product’s own packaging, that a Product has defects caused by damage during transport or it is visible, in the same way, that there has been an error in sending the merchandise, the Customer must confirm this on the delivery note and communicate it to LAIE (by email in the shortest possible time from the reception of the order, never more than 7 business days from receipt, in order to enable the affected Product or Products to be returned and replaced by another in optimal conditions, or to have the cost of the Product reimbursed, as indicated in the email). (See section “RETURNS AND CHANGES”)

In-store collection

LAIE offers its Customers the possibility of collecting their order in our physical store, in order to save on shipping costs. To do this you must order and pay through the Site and select the delivery method “In-store collection”.

Tienda Centro Botín
Muelle de Albareda s/n 39004 Santander

We will send you an email when the Product is available so you can collect it.


All the Products offered on tienda.centrobotin.org have a guarantee of two years from the date of delivery and as established by the legislation in force. Certain parts or Products may have a longer warranty period depending on the manufacturer, which will be indicated in the Product’s features.

The guarantee does not cover damages or flaws caused by misuse, incorrect handling or resulting from the ordinary use of the object

Consequently, the Customer is entitled to claim for any defect which may exist upon delivery of the Products. The Customer may choose between having the Product repaired or replaced, unless one of these two options is objectively impossible or disproportionate. In addition, the Customer may not demand replacement in the case of non-replaceable Products.

In cases where repair or replacement have not been carried out within a reasonable time, or are not enforceable, the Customer shall be entitled to a price reduction or termination of the Contract.

Unless proven otherwise, it is presumed that any defects occurring six months (6) or more after delivery of the Product already existed at the time of said delivery, except for when this presumption is inconsistent with the type of Product or type of defect. If the defect manifests itself after the initial six months, the Customer shall have to prove that the defect already existed at origin and, therefore, that the Product should be covered by the guarantee.

LAIE shall be informed about any defect within two (2) months of it coming to the Customer’s attention. The Customer shall be liable for damages and losses resulting from a delay in reporting said defect.

Exercising the rights described in this clause shall require the purchase invoice being sent to LAIE.

Customer service

We will personally help you with any questions you may have. Contact us:

  • By phone: 942649769
  • By email: cbotin@laie.es
  • By post: Laietana de llibreteria, S.L. Muelle de Albareda s/n 39004 Santander

Online conflict resolution

In accordance with the provisions of Article 14.1 of Regulation (EU) 524/2013 of the European Parliament and Council of 21 May 2013, in the event that the Buyer has the status of consumer, we inform you of the existence of an extrajudicial online dispute resolution platform made available by the European Commission, available at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage through which consumers can submit complaints.

Returns and changes; right of withdrawal 


If for any reason you are not satisfied (even if the Product is not what you expected or you do not like it), or in the case of defective Products, we will give you your money back. If you wish, you can also exchange your item for another. Partial returns of Products will not be accepted. The Buyer will be responsible for the logistical costs of returning the item.

Returns will not be accepted in the following cases:

  • the Product is in poor condition
  • the Product is not complete, accessories are missing or it is changed and/or broken
  • accessories or instructions or any other documentation are missing
  • the period established for this purpose has elapsed
  • no proof of purchase or invoice is provided

The refund will be made once we receive the Product and verify that it is in perfect condition (except in cases of defective Products or Products damaged during delivery to the Customer) and always within 30 days.

The refund will be made using the payment method chosen.


The consumer and user has the right to withdraw from the Contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than the return costs, which will be borne by the consumer.

The Customer will have a period of 14 calendar days to make the return or withdrawal, without having to indicate the reason, from the reception of the order for which you can communicate using our right of withdrawal form, or make another type of unequivocal statement in which indicates your decision to withdraw from the Contract, within that period, in which case we remind you that the burden of proving the exercise of the right of withdrawal will fall on the consumer and user.

The transportation costs of the return will be borne by the Buyer, except in the event that the Product is defective, or has arrived in poor condition due to damage suffered during transport.

In case of withdrawal, we will return the money, if applicable, at no additional cost (except delivery costs) without undue delay and, in any case, before 14 calendar days have passed since the date on which we were made aware of your decision to withdraw from the Contract. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

Once this period has elapsed without indication of the desire to withdraw, no change or refund will be accepted.

The Contract cannot be withdrawn from in the following cases, among others (article 103 Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users):

  • The supply of goods made to the Consumer’s specifications or which are clearly personalized.
  • The supply of goods which are liable to rapidly deteriorate or expire.
  • The supply of sealed goods which are not suitable to be returned due to health and safety or hygiene reasons after they have been opened following delivery.


Withdrawal form (PDF)

    • To be completed, signed and sent together with the Products to be returned to Laietana de llibreteria, S.L. Muelle de Albareda s/n 39004 Santander.

                  I return the following Products in the exercise of my right of withdrawal:


    Date of purchase:


    Date of receipt of the Products


    Customer name:


    Customer address:


    Contact details (phone or email):


    Date: ________________

    Customer signature: ________________

Personal data protection

The use of this Website and its forms requires the user to accept the processing of their data in accordance with our Privacy Policy, including the collection of access data and the emailing of commercial information.

Please read our Privacy Policy carefully to find out how we process user data and how to exercise your rights of access, rectification, erasure, objection, portability or restriction.

The basis of data processing is the execution of a contract. The data will be kept at least as established in tax and commercial regulations and in any case as long as its deletion is not requested.

You can exercise your rights of access, rectification, deletion, opposition, portability and limitation, as well as revoke consent, by sending an email to rgpd@laie.es specifying in the subject field “DATA PROTECTION” or by post to Tienda Centro Botín Muelle de Albareda s/n 39004 Santander. We inform you of your right to file a claim with the data protection authorities.

We would appreciate you keeping your personal information updated, so that LAIE can comply with its obligation to keep them accurate and up-to-date.

The user undertakes to provide truthful and relevant data to their person, assuming any type of responsibility for the inaccuracy of the data and/or manipulation of data relating to third parties, since LAIE will presume that the data has been provided by the holder of the same and that the data are accurate and true.


These GCTC are governed by Spanish law.

To resolve any dispute or conflict arising from the purchase of Products at tienda.centrobotin.org, the parties agree to submit to the courts or tribunals of SANTANDER, both parties waiving any jurisdiction or regional code of laws to which they may be entitled, except for mandatory code of laws in the case of consumers and users, in which case the competent jurisdiction will be that corresponding to their residence.